Privacy Policy for Momentum Marketers
Momentum Marketers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or otherwise interact with us. This policy applies to all our marketing agency services, including Brand Strategy & Development, Digital Marketing Campaigns (SEO, SEM, Social Media), Content Creation & Copywriting, Data Analytics & Reporting, Public Relations, Web Design & Development, and Marketing Automation.
By using our online platform or engaging with our services, you consent to the data practices described in this policy. We adhere to the principles of data protection recognized globally, including those outlined in the General Data Protection Regulation (GDPR) and Australian privacy laws.
1. Information We Collect
We may collect various types of information, including personal data, to provide and improve our marketing agency services. This includes:
- Personal Identification Information: Name, email address, phone number, physical address, and other contact details you voluntarily provide when inquiring about our services, signing up for newsletters, or engaging in contracts.
- Professional Information: Company name, job title, and details about your business for the purpose of delivering our marketing services.
- Website Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve our site.
- Marketing Campaign Data: Data related to the performance of marketing campaigns we manage on your behalf, which may include aggregated and anonymized data about target audiences, campaign reach, and engagement.
- Communication Data: Records of your communications with us, including emails, calls, and online chat interactions.
- Financial Information: For billing and payment purposes, we may collect billing addresses and payment details, though sensitive payment information is typically processed by third-party payment processors.
2. How We Use Your Information
We use the collected information for various purposes, primarily to deliver our marketing agency services and operate our business effectively:
- To Provide and Manage Services: To deliver Brand Strategy & Development, Digital Marketing Campaigns, Content Creation, Web Design, and other services you request.
- To Communicate with You: To respond to your inquiries, provide customer support, send service updates, and inform you about important changes.
- For Marketing and Promotional Purposes: To send you newsletters, promotional materials, and information about our services that we believe may be of interest to you, in accordance with your communication preferences.
- To Improve Our Services: To understand how our services are used, conduct data analysis, research, and for monitoring and improving the functionality and user experience of our online platform.
- For Billing and Payment Processing: To process payments for services rendered.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
- For Security and Fraud Prevention: To protect our services and our users from fraud and other security threats.
3. Data Sharing and Disclosure
We may share your information in the following situations:
- With Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are contractually obligated to protect your data and only use it for the purposes for which it was shared.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We use administrative, technical, and physical safeguards designed to protect your data from unauthorized access, use, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise that unauthorized third parties will never be able to defeat our security measures or use your personal information improperly.
5. International Data Transfers
As a global marketing agency, we may store and process your information in countries other than your own. When transferring personal data outside of Australia or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as relying on EU Standard Contractual Clauses or other legally recognized mechanisms, to ensure your data receives an adequate level of protection.
6. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: You have the right to withdraw your consent at any time where Momentum Marketers relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. A cookie is a small text file that is stored on your device when you visit our online platform. We use them to improve your online experience, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.
8. Third-Party Websites
Our online platform may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise any of your data protection rights, please contact us:
Momentum Marketers
Level 5, 235 Flinders Lane, Melbourne, VIC, 3000, Australia